©2020 by Stay on Track Vet Physiotherapy

Travel costs

Prices based on time travelling from EH13 postcode:

  • Within 20 minutes  - Free of Charge

  • Within 1 hour - £35 round trip 

  • Over 1 hour - price to be discussed 

 

Payment policy

  • Payment is due at the time of treatment

  • If you wish to submit a claim to your insurance company please bring a completed claim form with you

  • ​Customers choosing to pay by bank transfer must pay within 30 days of invoice.

Terms and Conditions 

If you decide to cancel your appointment please make sure that you let us know. 

If you do need to cancel (due to one of the following conditions) please call or email as soon as possible to rearrange your appointment:

1. Appointment time no longer suitable

2. Pet has a gastric upset or is unwell

If you cancel within less than 24 hours of your appointment you may be charged a cancellation fee of £25. 

Full payment is due if the appointment is a "no show"

Privacy Policy

Client personal details (name, address, contact details) are stored on secure storage devices while you are a client of Stay on Track VP LTD. Your details are only used for arranging veterinary referrals, for Stay on Track VP LTD, to communicate with you about your pet's appointments, to communicate with you or your vet about your pet's therapy and to complete any required insurance claim forms. 

 

Your details will not be shared with anyone else. You have the right to ask for your personal data to be erased. Any complaints or issues can be lodged with the Managing Director of Stay on Track VP LTD (Olga Simlo) by email

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