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Frequently asked Questions

How can I pay?

  • Cash 

  • Bank Transfer

  • PayPal

​Payment is due within 5 working days of the date of the invoice

*** Many pet insurance companies do cover veterinary physiotherapy and hydrotherapy, please check with your individual insurers ***


Dear Clients although most Pet Insurance companies cover Physiotherapy treatment, please be sure to check with your Insurance company that your pet is insured for Physiotherapy PRIOR TO your pet's initial physiotherapy appointment. 


Also please note: I collect payment from my clients directly and I am not dealing with Insurance claims and waiting for their reimbursement. It will be entirely your responsibility to claim your payment for physiotherapy and hydrotherapy treatment from your Insurance company

What is the cancellation policy?


Please see the details in the "Terms and Conditions"

Why do you need veterinary consent to treat my animal?


It is a legal requirement that veterinary consent is obtained prior to physio or hydro treatment and we will enforce this with all our customers.

Are you registered and insured?

Yes, Olga holds FULL professional and public liability insurance to cover herself and students who may accompany her on placement days.  She is also a full member of the Register of Animal Practitioners (RAMP)

RAMP logo

How should I prepare for my Vet Physio appointment?

Be aware that an initial appointment can take up to 1 hour 30 minutes

  • Please make sure that your pet is clean/toileted for the appointment

  • Download and complete Referral form

  • Make sure your Referral form is signed by your vet

  • Have your forms ready to hand to me when I see you for the first time

  • If you wish to submit a claim to your insurance company please bring a completed claim form with you

What is involved in a physiotherapy appointment?

This is dependent on the needs of your animal as each session is bespoke. Thus ensuring optimum recovery and treatment. Each animal will undergo:

  • Initial static visual assessments to assess the conformation of the animal

  • Dynamic/gait assessment to look at movement, which can be done via walking or lunging to get a comprehensive understanding.

  • Palpation is also carried out to identify areas in need of attention. Occasionally areas unrelated to the initial condition can be identified which will then be included in the work plan for treatment (following consent from a veterinary surgeon – as stipulated in the Veterinary Surgeons Act, 1966)

Following this initial assessment, a full treatment plan will be written to address your animal’s needs. This report will cover all future exercises and treatments to be overviewed by the owner and a copy will be provided for the referring veterinary surgeon.​

Do you have Canine First Aid qualifications?

Yes - as well as being a fully qualified Vet Physio and a former Vet from Ukraine I have passed a CPD accredited course in Canine First Aid


Do you have Feline experience and qualifications ?

Yes, I am a cat owner. She is 9 years old and suffers from arthritis and needs careful handling. I have also owned and lived with cats for most of my life.

Professionally I worked with cats in my former role as a Vet in Ukraine.

I have recently consolidated my knowledge and understanding of cats with the CPD shown below:

Olga Simlo - Feline handling and behaviour certificate
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