Frequently asked Questions
How can I pay?
Payments must be made on the day of the appointment.
*** Many pet insurance companies do cover veterinary physiotherapy, please check with your individual insurers. ***
What is the cancellation policy?
Please see the details in Terms and Conditions
Why do you need veterinary consent to treat my animal?
It is a legal requirement that veterinary consent is obtained prior to physiotherapy treatment and we will enforce this with all our customers.
Are you registered and insured?
Yes, Olga holds FULL professional and public liability insurance to cover herself and students who may accompany her on placement days. She is also a full member of National Association of Veterinary Physiotherapists (NAVP)
How often should my horse be checked?
This is entirely dependent on the specific needs of your animal. Medical history, previous activity and the expected work being undertaken by you horse will influence the number of visits needed.
First step is to get in touch for a quick chat. This will give us an idea if weekly, or twice weekly visits are needed during active recovery. Following initial recovery the horse may need anywhere from annual checks to monthly. This is often influenced by the degree of work the horse undergoes on a daily basis.
However, this is flexible and can and will change depending on the animal and speed of recovery.
How should I prepare for my Vet Physio appointment ?
Be aware that an Initial appointment can take up to 45 minutes
Please bring your pet clean to the appointment
Please try and have a toilet trip prior to arrival
Download and complete Registration and Referral forms
Make sure your Referral form is signed by your vet
Bring your forms with you to your appointment
What is involved in a physiotherapy appointment?
This is dependent on the needs of your animal as each session is bespoke. Thus ensuring the optimum recovery and treatment. Each animal will undergo;
Initial static visual assessments to assess the conformation of the animal
Dynamic/gait assessment to look at movement, which can be done via walking or lunged to get a comprehensive understanding.
A palpation is also carried out to identify areas in need of attention. Occasionally areas unrelated to the initial condition can be identified which will then be included in the work plan for treatment (following consent from a veterinary surgeon – as stipulated in the Veterinary Surgeons Act, 1966)