Travel costs

  • First 10 miles are free after that 45p per mile round trip outside Edinburgh bypass area.

  • Areas covered – Edinburgh and the Lothians, Lanarkshire, Scottish Borders, Stirling, Fife.

Payment policy

  • Payment is due at the time of treatment

  • If you wish to submit a claim to your insurance company please bring a completed claim form with you

Customers choosing to pay by bank transfer must pay within 30 days of invoice.

Terms and Conditions 

If you decide to cancel your appointment please make sure that you let us know. 

 

If you do need to cancel (due to one of the following conditions) please call or email as soon as possible to rearrange your appointment:

 

1. Appointment time no longer suitable

2. Pet has a gastric upset or is unwell

 

If you cancel within less than 24 hours of your appointment you may be charged a cancellation fee of £25. 

 

Full payment is due if the appointment is a "no show"

Free of charge First Appointment Limited Offer only  30th August 2019 - 30th Nov 2019

 

All my customers will have the right to a free of charge first appointment in exchange for:

 

1. Their consent to share photos of their animal's appointment with Stay on Track

2. Their consent to share their comments on Stay on Track website and social media for unlimited terms and use. 

3. Their consent to "Like and Share" Stay on Track Facebook page

Privacy Policy

Client personal details (name, address, contact details) are stored on secure storage devices while you are a client of Stay on Track VP LTD. Your details are only used for arranging veterinary referrals, for Stay on Track VP LTD, to communicate with you about your pet's appointments, to communicate with you or your vet about your pet's therapy and to complete any required insurance claim forms. 

 

Your details will not be shared with anyone else. You have the right to ask for your personal data to be erased. Any complaints or issues can be lodged with the Managing Director of Stay on Track VP LTD (Olga Simlo) by email

Prices for treatment 

Please see "Stay on Track" 2019 Price list here

Also please see our special introductory offer valid for the rest of 2019:

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